WordsRU Quality Assurance

WordsRU is committed to providing a top-quality editing and proofreading service that attracts the highest possible quality outcomes for our customers.

Our commitment to quality is based on our conviction that our customers:

Require top-quality editing from professional and highly qualified editors
Prefer a fast and efficient response and turnaround service
Benefit from a personal one-on-one service
Appreciate the oversight of a chief editor
Demand security, confidentiality and privacy for themselves and their documents

WordsRU operates a customer-focused online editorial service that monitors customer feedback and is continually striving to improve and enhance both quality and service.

Our editors are professional and highly qualified individuals who understand and are committed to WordsRU’s principles and goals, and who deliver top-quality editing and proofing of documents to the continuing satisfaction of our customers.

View more information about our professional editors.

WordsRU offers a 24-hour service to our global customers, and considers swift, timely communication a high priority. Our service is not an impersonal automated response. At WordsRU you will deal with real people who understand your editing needs. Your editor will be matched to your needs based on the type of document you submit and your discipline, and will communicate with you directly via our purpose-built, secure document transfer system. Our chief editor oversees all jobs ensuring the operation runs smoothly and that all customers are delivered the quality service for which we are renowned.

WordsRU takes the security, confidentiality and privacy of you and your documents very seriously. Our editors and staff have signed confidentiality agreements with WordsRU and their bona fides have been established to our complete satisfaction. If required, WordsRU will be happy to sign any additional non-disclosure agreements that may be required.

All documents and data transferred through our secure online system are encrypted to ensure the absolute confidentiality of your work. For more information on security please refer to our security statement. WordsRU has a strict policy on privacy and treats your personal information with the utmost respect. For more information on WordsRU’s privacy policy please refer to our Privacy Statement.

Guarantee of Quality Service

WordsRU strives to provide complete satisfaction to our customers through a top-quality editing service, but recognizes that quality can be a subjective term. Any customer who is not completely satisfied with any aspect of our service should contact WordsRU to have their concerns addressed. WordsRU will make all reasonable efforts in an attempt to resolve any outstanding issues.

Editing and Proofreading Services:

WordsRU editing will ensure that your documents are presented in a way that will attract the highest possible quality outcomes.

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